iB Softs Refund and Cancellation Policy

Refund Policy for Plugin 

At Ikshugandha Business Arts Private Limited, we strive to ensure customer satisfaction by providing high-quality WordPress plugins and excellent support. However, we understand that there may be situations where a refund is required. Below is our refund policy for Plugin.

Eligibility for Refund

We offer a 7-day money-back guarantee for all purchases under the following conditions:

• Non-Functionality:
  If the plugin does not work as described on the product page and our support team is unable to resolve the issue.
• Technical Issues:
  If the plugin is incompatible with your WordPress setup and our support team cannot provide a viable solution.
• Duplicate Purchase:
  If you accidentally purchase the same plugin more than once.

Conditions for Refund

To be eligible for a refund, the following conditions must be met:

• You must provide details about the issue, including screenshots, error logs, or a description of the problem, allowing our support team to investigate.
• Refund requests must be made within 7 days of purchase.

Refunds will not be issued under the following circumstances:

• You change your mind after purchase.
• You no longer need the plugin.
• If a plugin issue is caused by third-party software, a refund will not be granted.
• The plugin does not meet your specific expectations if the functionality has been clearly described and demonstrated in the product documentation or demos.

How to Request a Refund

To request a refund:

• Contact our support team via email at support@ibsofts.com.
• Include your purchase receipt, order ID, and a detailed explanation of the issue.

Our team will review your request and respond within 3-5 business days.

Processing of Refunds

Once approved, refunds will be processed through the original payment method. Please allow 5-10 business days for the refund to reflect in your account.

Subscription Cancellation

You can cancel your subscription at any time to avoid future charges. Cancelling a subscription does not entitle you to a refund for the current subscription period.

Contact Us

Thank you for choosing our plugin. If you have any questions about this refund policy, feel free to contact us.

Company Name: Ikshugandha Business Arts Private Limited
Address: 5ES6, Mani Casadona, AA II, Newtown, Kolkata, West Bengal-700156
Phone Number: +91 7858888785
Email: support@ibsofts.com